Conditions: Online Store
* Due to insurance we can only deliver to Europe, however we offer licenses for people willing to produce our products in other countries.
* Please note that the prices quoted on our web site may change when ingredients - prices rise.
* When your order is delivered you may return any originally packed item and receive a full refund if you are unsatisfied.
* You agree that because of the nature of the Internet, the online shopping service is provided on an 'as is' and 'as available' basis. We are not liable to you if we are unable to supply a particular item. If you would like us to deliver a substitute line should selected lines be unavailable, you can request this when placing your order.
* Although we will always try to cater for all your orders, large orders of specific lines will be fulfilled at the discretion of the production. For example, if you were to make a an order of 50 packs of soaps we may only be able to deliver 20 immediately and deliver another 30 later.
Deliveries, also bigger ones can normally be carried out within 4 weeks.
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Prices:
* The prices payable for the goods that you order and the period for which the price remains set are shown in our web sites.
* If for any reason beyond our reasonable control we can't supply a particular item, we'll let you know.
Please note that you will be required to pay extra for delivery. Specific details of delivery charges are provided on our web sites.
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Payment:
* All our payments are made directly to our bank accounts or through Pay Pal & therefore their rules comply.
You may also fax or telephone (answering machine if we are busy) us your details & order/ details if you prefer not to use the Internet.
If you prefer you can prepay by sending a postal order or cheque or use Pay Pal.
Please not that cheque's can take up to 6 weeks to clear and will delay your delivery. Deliveries will be carried out once they have been cleared by our bank. Normally 4-5 working days.
* Authority for payment (e.g. by card) must be given at the time of order.
* You will not pay anything extra when you pay by credit card or debit card. The handling charge is included in the cost of your shopping.
-------------------------------------------------------------------Delivery: Online Store
* Delivery will be made only to an adult aged 18 years or over, when you place an order we assume that this is so.
* We will inform you when your delivery is ready.
* Special delivery goods (if requested) must be signed for on delivery by an adult aged 18 years or over. If no one is at the address when the delivery is attempted the goods will be retained by the delivery service. The service will leave notification of delivery.
* Orders will only be made to the address that you have given.
* In Uk goods are normally delivered by Royal Mail.
* We will do our best to secure delivery but shall not be liable for loss occasioned by delay in delivery arising out of any cause beyond our control.
-------------------------------------------------------------------Returns:
'Refunds will only be given at the discretion of the Company Management' and will be in form of a voucher (due to Maltese Law), this will enable you to buy something else.
We believe you will be delighted with your purchase but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible.
Please contact us in case that you are unsatisfied.
Online Store:
* If for any reason you are unhappy with any item delivered, call & leave a message by phone (see how to contact us)
from 9am to 6pm GMT+1 Monday to Friday
Alternatively, you can send an enquiry by e-mail to sarahs-nature@hotmail.com
* You must tell us about any fault or damage as soon as is reasonably possible but latest within 3 days of delivery.
* Than simply return them in the original packaging within 7 days of despatch and we will give you a full refund in form of a voucher or replace the item.
* Once the items are received at our warehouse we will action a refund (voucher) or replacement and send you a confirmation e-mail.
* Your statutory rights are not affected.
-------------------------------------------------------------------Cancellation:
* After your order has been submitted, you can cancel your order up until the item has been produced. (We create your soaps fresh and only for you)
We normally cannot accept cancellations of trade orders as all goods are especially prepared for those customers. However if goods have not been produced they might be possible but a cancellation fee of 30% of the value will occur, as ingredients are normally ordered fresh as well.
-------------------------------------------------------------------Liability:
* Although we will offer you the best service we possibly can, we make no promise that our on-line shopping services will meet your requirements, or that the service will be uninterrupted, timely, secure or entirely error free.
* You may also use the private on-line shopping service for commercial orders.
We will inform you of the reductions via Email.
Please phone us to get information if you want commercial delivery.
* We shall not be liable (even where have been negligent) for loss of business, loss of revenue, loss of profits or loss of anticipated savings or wasted expenditure.
*We shall not be liable (even when we have been negligent) for any loss which does not directly result from our actions , our sub-contractors or agents.
-------------------------------------------------------------------Termination
* We reserve the right to terminate your ability to use any of our Internet services if your conduct is found to be inconsistent with these Conditions by giving you 14 days written notice.
-------------------------------------------------------------------Copyright / Trademarks / Data Protection
* All rights in the designs and information on each of our web sites are owned by Sarahs-Nature & Renas-Naturals or its partners. You may copy and print portions of these web sites for the sole purpose of placing an order with Sarahs-Nature or to share information with friends or customers. The materials on our web sites may not be used for any other purpose without our written & signed confirmation.
* The names of our Internet services and other Sarahs-Nature or Renas-Naturals.com services referenced on our web sites are either trademarks or registered trademarks of Sarahs-Nature or Renas-Naturals. Other product and company names mentioned on these web sites may be the trademarks or registered trademarks of their respective owners.
* We and our partners will use the information you provide, and transactional information, for administering this service and for marketing purposes including market research. We may analyze your data and send you offers and information, by mail or e-mail, about other Sarahs-Nature or Renas-Naturals products which you may be interested in. We will however never sell your details. If you do not want us to contact you by mail or e-mail, or send you offers, please let us know.
-------------------------------------------------------------------General Information
* We reserve the right to alter or withdraw any of our Internet services, to refuse our Internet services to any customer and to amend these Conditions on written notice from us at any time.
* Sarahs-Nature or Renas-Naturals shall not be responsible for any breach of these Conditions caused by circumstances beyond its control.
* If Sarahs-Nature or Renas-Naturals is informed of any inaccuracies in the material on the on-line shopping service it will attempt to correct the inaccuracies as soon as it reasonably can.
-------------------------------------------------------------------Disclaimer: Although we take extreme care in producing our products kindly note that we (Sarahs-Nature or Renas-Naturals) accept no liability for any injury, loss, discomfort, etc., arising from the use of any product supplied (especially aromatherapy oils). You are strongly advised to seek the advice of your medical practitioner before using any of our products if you are presently taking any medication or if you are in any doubt concerning their use for your condition. Please read our information and advise carefully especially if you are pregnant.
-------------------------------------------------------------------Laws:
* These Conditions shall be governed by and construed in accordance with the laws of Malta and any disputes will be decided only by the Courts of Malta.
-------------------------------------------------------------------Terms and Conditions Sarahs-Nature & Renas-Naturals
Malta Terms and Conditions (October 2006)
Prices and Payment:
All prices are in Euros or British Pounds Sterling and include VAT at the appropriate rate in Malta. (Wholesale prices exclude Vat and if you haven't given us your VAT Number Vat will be charged on top)
Delivery charges are not included in the prices quoted. We accept payment by most major credit and debit cards. Payment is taken once we have established that we can fulfil your order, checked details and stock availability. We do not charge your credit or debit card until we have confirmed your order.
-------------------------------------------------------------------Delivery:
We only deliver within Europe. We cannot guarantee delivery times but we aim to deliver within 10 working days.

Delivery Costs
The delivery costs for the Malta are as follows:
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The delivery costs for Europe are as follows:
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-------------------------------------------------------------------Purchasing:
All items offered on our web site are subject to availability. To purchase any of the items on our Web Site, click the button shown on each product page. We will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've accepted your order or dispatched the product to you. The contract will be filed. For safety reasons your order’s data are not accessible via internet. We keep these data in confidence according to our privacy policy.
-------------------------------------------------------------------Cancellation:
Private Orders: You have the right to cancel your order within seven working days of delivery (starting the day after you receive the goods) and return them for a full refund.
This will apply to your order unless you order goods made to your own specification
(This includes all goods for Retailers), perishable goods or goods that by their nature cannot be returned, e.g.if the item has been unsealed. Should you cancel the contract we will then refund you the price you have paid for the goods. It is your responsibility to give notice of your wish to cancel within this cancellation period by email, fax or letter. You are under a duty to take reasonable care of the goods. The goods must be returned in saleable condition at your expense and we would recommend for your own protection that you use a recorded delivery service.
For goods returned by Traders under our "Happy Customer" Scheme 10% will be deducted from the value and a voucher for your next order will be issued. All orders placed are subject to our conditions.
-------------------------------------------------------------------Customer Service:
Any complaints regarding the goods or services supplied should be made to:
Renas-Naturals
6 Horg Street, Kercem, KCM1350, Gozo / Malta
You can e-mail, write or telephone us (See Contact us).
Our normal office hours are 1.00pm - 6.00 pm Monday - Friday,
(GMT+1)
If its urgent try 00356-79942789
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Statutory Rights:
These Terms and Conditions do not affect any of your statutory rights.